Frequently Asked Questions
Everything you need to know about your Lole experience.
What is your standard shipping policy?
We offer standard shipping on all orders, typically arriving within 5-7 business days. Express shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
You can return unworn items with tags attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What materials are used in Lole products?
We prioritize high-quality, sustainable materials including organic cotton, recycled polyester, and ethically sourced wool to ensure both comfort and durability.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.